🌟 Thyubi Interstellar Happiness Guarantee 🌟

14-Day Return Policy

We want you to truly enjoy your Thyubi companion! If your cosmic friend arrives and doesn’t meet your expectations, you can return unopened items within 14 days for a full refund.

⭐ Starlight Note: For health and safety, we can’t accept returns of opened toys (we don’t want any intergalactic microbes hitching a ride!).

Return Shipping Address

Location: Xinzao Town, Panyu District, Guangzhou City, Guangdong Province, China

Detailed Address: 705B, West Tower, Building A3, Metaverse Science Fiction Industrial Park

Postal Code: 511436

(Please include the original invoice and ensure the package is securely sealed before sending.)

Order Cancellations

🚀 Launch Abort Window: You can cancel within 24 hours if your order hasn’t entered warp speed (shipping). After that, your Thyubi is already en route to you!

Return Process

• Email our Thyubi Concierge Team at service@thyubi.com
• Use the subject line: “Return Request” + your order number
• We’ll provide the precise return coordinates (shipping address) tailored just for you

Important Stellar Logistics

📦 Returns must include:

• Original packaging
• All included certificates
• Be securely sealed (no accidental black holes, please!)

Special Cases

☄️ Wrong Item?

Contact us within 48 hours of delivery, and we’ll guide you through the issue steps.

🌌 Damaged in Transit?

Send photos or video to service@thyubi.com — we’ll either replace your Thyubi or refund your space credits!

Interstellar Shipping Notes

• Customers are responsible for return shipping unless the error was ours.
• Refunds take 5–10 business days to process after we receive your return.
• Customs issues? We’ll assist where possible, but can’t override planetary regulations.

“Every Thyubi deserves a loving home — we’re here to help you find your perfect match.”💫

Need help? Our Thyubi Concierge Team is always orbiting your inbox at service@thyubi.com!